Shipping & Delivery Policy
Last updated: 1 November 2026
CaptionTik is an online software service (Software as a Service) provided by CaptionTik. This policy explains how purchases are delivered.
1. No physical shipping
Everything we sell is digital and is delivered online through your CaptionTik account. We do not sell or ship any physical products, so there are no shipping charges, courier partners, delivery addresses or shipping timelines.
2. How and when you receive your purchase
- Subscription plans (Pro, Business and any other paid plan) are activated on your account automatically as soon as Razorpay confirms your payment, usually within a few seconds.
- Credit packs are added to your account balance as soon as your payment is confirmed.
- You will see the active plan or credit balance in Dashboard → Billing. Razorpay also sends a payment receipt to the email address used at checkout, and invoices are listed on the Billing page.
- Delivery is to the account that made the purchase. You need an active internet connection and a supported browser to use the Service.
3. Your exports
Captioned videos and subtitle files you create are generated in your browser (or, for cloud features, on our servers) and downloaded directly to your device. Nothing is posted or couriered.
4. If your purchase is not activated
If your payment succeeded but your plan or credits do not appear within 30 minutes, first refresh the Billing page. If they are still missing, email support@captiontik.cyou with your account email and the Razorpay payment ID (it starts with pay_). We will activate your purchase within 1 business day or refund it in full, as described in our Refund & Cancellation Policy.
5. Contact
For any delivery question, reach us at support@captiontik.cyou or through our contact page. We reply within 2 business days.
Who we are
CaptionTik (captiontik.cyou) is operated by CaptionTik, India. Email: support@captiontik.cyou.